ORDERS & DELIVERY

UK shipping options:

UK Standard 2nd Class: FREE (Normally arrives in 3-4 business days after dispatch email received)
UK Standard 1st Class: £0.50 (Normally arrives in 2-3 business days after dispatch email received)
UK 1st Class Signed For: £2.50  (Normally arrives in 2-3 business days after dispatch email received & requires a signature)

Do you ship internationally?
YES! All international orders have a flat shipping rate of £10 (this is international tracked & signed for service).

How will COVID-19 affect my delivery? 

Due to high demand for home shopping and the COVID pandemic, please be aware that UK parcels could take up to an extra 3 working days to arrive, EU an extra 7 working days and ROW an extra 10 working days. Please use the tracking link emailed to you to follow your parcels journey.

If you have any specific questions relating to your order, please email us at info@icanteven.co.uk

I have been asked to pay a duty fee to receive my delivery - what is this for?
Some countries charge a duty or tax on packages imported from the UK over a certain value. If your ICE order exceeds the maximum amount, you may be asked to pay a duty fee to receive your order. Please check your country's tax specifications prior to placing your order, as ICE cannot be held responsible for any tax payments. 

Is there a risk of catching COVID-19 from a parcel?
The latest guidance and advice suggests that the risk is very low as the virus does not survive outside of the human body for more than 24 hours. We would always recommend following the government advice which is to wash your hands after touching the parcel and recycling (or disposing) of the external packaging. 

For parcels being returned to us, they will be held for 48 hours before being processed in-line with the latest advice and guidance. 

How long will my parcel take to get to me?
Our current processing time to dispatch an order from our warehouse is 3-5 working days (Monday-Friday), not including the day the order was received. 

Once your parcel has been dispatched from our warehouse, it will take:

UK Standard: 3-7 working days
Europe: 5-9 working days
Rest of World: 10-14 working days

(Working days are Monday to Friday, excluding UK Bank Holidays)

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?
These sometimes go into the spam/junk folders so please check this first and if you still do not have it, do email customer service at info@icanteven.co.uk with you name and we will be able to help locate your order details.

Can I change my order?
We cannot guarantee that we will be able to change any orders due to the quick processing time of our fulfilment team please contact info@icanteven.co.uk as soon as possible with your order number and requested amends and we will do our best to help you.

What payment methods do you accept?
You can purchase on our website using a debit or credit card, and we offer Paypal, Apple Pay, Google Pay. 

Which currency will I be charged in?
We currently only support GBP for items and shipping fees. For international currencies, please note your bank and payment method may apply the corresponding conversation rate of the currency you choose, and additional processing fees. 

FAQs

What do I need to provide when I make a purchase?
You will need to provide your email, phone number, shipping address and card details. All communications will be sent to your email address, including details of how to cancel and any updates of your pre-order.

Is my payment information safe?
Payment information is processed securely by Stripe. No card details are transferred to or held by ICE. All transactions take place via connections secured with the latest industry-standard security protocols.

I have asked for a refund. How will I be refunded?
Refunds are issued back to the debit or credit card used at checkout.